A/C not cooling, and it wasn't the compressor
The concern
The A/C did not cool effectively at low speeds but did better at higher road speeds. The vehicle had 49,000 miles.
What the customer suspected
A failed A/C compressor. The customer asked for an estimate to replace it.
The diagnosis
Testing found a defective condenser cooling fan. The compressor was not the cause. Cooling that improves with road speed can point to airflow across the condenser, which is why the pattern the customer described mattered.
The additional discovery
While investigating, the shop identified an applicable manufacturer-covered repair.
The repair
The shop helped the customer obtain the repair through the dealership at no charge.
Customer benefit
Accurate diagnostics prevented an unnecessary compressor replacement, and checking for manufacturer coverage helped protect the customer from additional expense. Coverage depends on the vehicle, so it is always worth asking.
This repair is one of three told in Don't Just Fix What Failed. Find Out Why It Failed.
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